Fast Bank

I had the misfortune of making a transaction at the Fastbank Davtashen branch. Honestly, it felt as if the branch had never moved beyond the level of a pawnshop. To my surprise, no one in the entire branch seemed to know how to process an international SWIFT transfer. I had to guide the employees through the procedure myself, and it still took 1.5 hours just to initiate the transfer. Unfortunately, that was only the beginning. The following day, the money was still on my account. After several calls to the call centre, the funds were finally debited, so I assumed the issue had been resolved. Four days later, the beneficiary still had not received the money. I contacted the bank again to find out what had happened. Only then was I informed that the transfer had been suspended because proof of the source of funds was required. No one from the bank had contacted me to let me know. Had I not called myself, I would still have been waiting without any information. After several attempts to reach the Davtashen branch by phone, one of the employees explained that there had been a problem with my transfer because the employee responsible for it had gone on vacation, and no one else knew the status of the transaction. I was told that I needed to provide proof of the source of funds. When I complained about the unacceptable delay, the employee simply hung up on me. I called the branch again and explained that the money originated from a loan issued by Fastbank itself. I politely asked them to retrieve the loan agreement from their own system and provide it to the relevant department. Do you know what I was told after a long discussion? "I'm not going to look in our system. You have to bring the document yourself. My working hours are over. Bye." I was genuinely shocked. It felt less like speaking to a bank employee and more like dealing with someone being rude on the street. Fastbank, please invest in training your staff and improving your internal processes. This is the 21st century. Customers expect professionalism, communication, and accountability. A bank should operate like a modern financial institution—not like a corner vegetable shop.

Honest rates for exchanging USD cash and other currencies to Dram. The entrance is a bit hard to find at the side of the cafe and up the stairs. Staff were present, professional & efficient. Reliable when the ATM does not work for withdrawing international currency

The slowest bank in Armenia, they should changed their name to Turtule

Worst bank in Armenia. Naming “Fastbank” while having the slowest bank service in the region is crazy

More like very-very-slow-sleeping-turtle-bank. I’ve been in many banks in Armenia, but that is definitely a record. The cashier was doing everything she could, but the bank system seems to be broken. P. S. Check every bank note they give you, some may be half-destroyed.